Privacy Policy - Reputraq

1. Introduction

Reputraq Technologies (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Reputraq platform (“the Service”).

2. Information We Collect

2.1 Information You Provide

Account information: name, email address, password
Profile details: company name, industry, brand name
Payment information: processed securely through Dodo Payments (we do not store card details)
Keywords and brand terms you configure for monitoring
Support communications and feedback

2.2 Information Collected Automatically

Device information: browser type, operating system, device identifiers
Usage data: pages visited, features used, session duration
IP address and approximate geolocation
Cookies and similar tracking technologies

2.3 Publicly Available Data

The Service aggregates publicly available information from Google News, social media platforms, forums, and other online sources. This data is collected to provide reputation monitoring and analytics.

3. How We Use Your Information

Provide, maintain, and improve the Service
Process your transactions and manage subscriptions
Send service-related notifications and alerts
Perform sentiment analysis and generate reports
Respond to your inquiries and provide customer support
Analyze usage patterns to improve user experience
Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers: Third-party services that help us operate the platform (hosting, payment processing, analytics)
Legal requirements: When required by law, subpoena, or government request
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you explicitly authorize sharing

5. Data Security

We implement industry-standard security measures including:

Encryption of data in transit (TLS/SSL) and at rest
Secure authentication with Supabase Auth
Regular security audits and vulnerability assessments
Access controls and role-based permissions
Automated backup and disaster recovery procedures

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Monitoring data is retained based on your subscription plan. You may request deletion of your data at any time by contacting us. After account deletion, we retain anonymized aggregate data for analytics purposes.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict processing of your data
Data portability (receive your data in a structured format)
Withdraw consent at any time
Lodge a complaint with a supervisory authority

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Service functionality.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection regulations.

10. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. The “Last updated” date at the top reflects the most recent revision.

12. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@reputraq.com.